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Shipping Policy

Overview

We are committed to delivering your order as quickly and reliably as possible. This Shipping Policy covers how we ship your products, estimated delivery times, costs, and other shipping-related information.

1. Order Processing

  • Orders are processed during business days (Monday–Friday, excluding holidays).
  • Once your order is placed and payment is confirmed, you will receive a confirmation email.
  • Processing time typically takes 1–2 business days, unless there is a high-volume period, batch shortage, or regulatory delay.
  • After processing, your order will be dispatched via our selected carrier.

2. Shipping Methods & Rates

  • Standard shipping options (domestic & international) are available at checkout. Shipping cost is calculated based on package weight, destination, and selected shipping speed.
  • Expedited shipping options may be offered during checkout for an additional fee.
  • We offer discreet packaging: vacuum-sealed, scent-proof, and plain exterior, in line with our product presentation and compliance standards.

3. Estimated Delivery Time

  • Domestic (USA): Once shipped, delivery is typically 2–5 business days, depending on your location and selected shipping method.
  • International: Delivery times vary widely by country and customs clearance; typical range is 7–21 business days.

Please note that these are estimates only — actual delivery may be affected by carrier delays, customs hold, or local delivery infrastructure.

4. Tracking & Notifications

  • After your order ships, you will receive a shipping confirmation email including a tracking number.
  • Use the tracking number to monitor the parcel’s progress. If you do not receive this notification within 48 hours of order processing, please contact us.

5. Customs, Duties & Import Taxes

  • For orders shipped internationally: you are responsible for any import duties, taxes, customs fees, or other charges levied by your country.
  • Please check your country’s import regulations before placing the order. Delays or refusal at customs are beyond our control.

6. Shipping Restrictions & Prohibited Destinations

  • We currently ship only to locations where our products are legally permitted. It is your responsibility to ensure compliance with local laws.
  • If a package is refused or returned by customs, you may be responsible for shipping costs and any other charges.

7. Lost, Damaged or Stolen Packages

  • If your tracking shows delivered but you did not receive the parcel, you must notify us within 7 calendar days of the delivery date.
  • For damaged items: please save the packaging and take photos of the damage and all external labels. Contact us within 3 calendar days.
  • We will work with the carrier and you to file claims, but we cannot guarantee refund or replacement if loss/damage occurred after delivery confirmation.

8. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. We will post the updated date at the top of this page. Your continued use of our site after such changes constitutes acceptance of the new policy.

9. Contact Us

For shipping-related inquiries, please contact:

Email: inquires@universalexotics.com
Phone: 859-347-6009
Address: 2530 Spring Grove Ave Unit 1A, Cincinnati, OH 45214, USA